“Many expenses come from the fact that we do not control the flaws of the unlimited training model such as: virtual booking, many users sharing 1 account, having practice accounts more than 100 times per month – The peak is 202 times / month … We were wrong from the business model to the wrong product price, and made the sales policy ineffective and ineffective “, WeFit CEO Nguyen Hai Dang shared his letter to customers.
The “storm” continuously swept through Forbes’ Wefit under 30 Khoi Nguyen: Spa, gym, outstanding debt, ceased cooperation, VIP guests who demanded to cancel the refund package, accuse this startup scam!
After facing the anger of customers because of the policy of changing from unlimited training to conversion practice (which session is charged for that session), WeFit / WeWow CEO Nguyen Hai Dang recently sent a letter to publicly apologize. customers because of this “lose trust” policy, and announced a new usage policy that mediates the interests of customers and WeFit’s viability.
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